All orders are dispatched within 24 hours between Monday to Friday.
Orders placed on a Saturday/ Sunday will be dispatched on Monday. Estimated delivery time is as follows:
Delhi/ NCR: 2 days
Other Metro Cities: 4-6 working days (excluding public holidays)
For any queries please drop an email at firstname.lastname@example.org & our team will assist you further.
FAQ related to delivery:
In case of cash on delivery, can I open the package before paying? We sincerely apologize but at OddCroft, we do not operate on an open delivery system. If you have any problems with the product, get in touch with our customer care team by emailing at email@example.com.
How do I track my order?
An email will be sent to your inbox post shipment of the order and contains the name of the service provider and the tracking number. Key in the tracking no. in the tracking section on the service provider’s website. The order status contains in-depth information about your order. Alternatively, you can also track your order by clicking on “Track order” that appears on our website’s homepage-click here. If you are facing issues with regards to emails - contact our customer care team quickly. Drop an email at firstname.lastname@example.org.
Do I have the ability to return the order to the shipping agency and collect my cash back?
We sincerely apologize, but we do not offer the facility of returning any product to the shipment carrier and collecting your cash back. If the product fails to live up your expectations, quickly contact our customer care team by emailing us at email@example.com.
My order has not arrived. What should I do?
Please provide an allowance of up to 10 business days for delivery starting from the day of receipt of order confirmation. The status of your order is communicated to you through email at every major step. If you are facing hassles reading the emails or if you fail to receive regular updates, kindly get in touch with our customer care team promptly. Give us a call or drop in an email. A confirmation email is sent to your inbox post shipment of the order, and it contains the name of the service provider and the tracking number. Key in the tracking no. in the tracking section of the service provider’s website. The order status will offer in-depth information with regard to your package. If our courier partner fails to reach you for any reason, we will offer instructions for collecting the package directly from the courier partner. In such situations, OddCroft holds the right to cancel the contract of sale, and we will provide you with a full refund.
- How can I change my shipping address post placement of an order?For performing this action, you need to get in touch with our Customer Care Team by sending an email at firstname.lastname@example.org and provide the new shipping address.