Exchange & Return Policy

Return Policy

We at OddCroft stand by the products we showcase in our collection. Each piece is checked before dispatch and we work with our logistics team to try and get your order to you safe and sound! A product is only eligible for return under the following conditions:

a) There is a manufacturing defect in the product
b) The product is received in a damaged/ broken condition
c) Product received is not as per the order placed by you

If a wrong product has been delivered (product doesn't match the item in order confirmation) or if it has a genuine quality/manufacturing defect then we re-fulfill your order OR provide store credit valid for 3 months from the date of request received from you.

NOTE: a return request is accepted within 7 days of delivery of the package.

How to place a return request:

1. Email us your Order Number along with images of original packing & product received at customerservice@oddcroft.com
2. Our team will review your request & if approved, a return request will be initiated
3. A reverse pick-up will be arranged with our logistics partner. Time required for pick up is 2-3 working days
4. Once the product is received back at our office, our team will arrange to send a replacement or issue store credit to your account.

Exchange Policy

We accept exchange request within 5 days from the order received date. The product must be unused and original packaging material (Bubble Wrap etc.) should be retained by the customer for reverse shipping.

How to place a request for exchange:

1. Email us your Order Number along with images of original packing & product received at customerservice@oddcroft.com
2. Our team will review your request & if approved, an exchange request will be initiated 
3. A reverse pick-up will be arranged with our logistics partner. Time required for pick up is 2-3 working days
4. Once the product is received back at our office, our team will issue store credit to your account with a unique Coupon Code
5. Note that reverse shipment charges (as per actuals) will be adjusted in your store credit amount. We will not reimburse reverse shipment charges.